Frequently Asked Questions


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  Most Commonly Asked Questions

A CFTC code number will be required in order to complete a new Large Trader (LTR) account request. When the reporting trader was requested to submit Form 40, an email was sent that with details of the Form 40 request that included the 9-digit code. If the code number cannot be located, please contact OCR Technical Support (OCRTechSupport@cftc.gov).

After registering for a CFTC Portal account, an account verification email is sent to the registered email address. If the account verification email is not received, please check your Junk or Spam folders. If you do not see the message in these folders, please contact your network administrator and ensure that your firm is not blocking noreply@portalmail.cftc.gov. The link within the email must be selected within eight hours or the process must be repeated.

In order to file Form 40, please register as a Large Trader (LTR) on the CFTC Portal. Refer to the Register as an LTR FAQ for further instructions.

Press the pound or hash key (#) firmly and press multiple times. If you are using a cellular phone, please confirm the quality of your service and connection. If this is not successful, please contact CFTC Technical Support (TechSupport@cftc.gov).

• The Portal will call the number registered to the account. If you do not recall the phone number or need to update the phone number on the account, please contact CFTC Technical Support (TechSupport@cftc.gov).
• Your account may be expired. Please contact CFTC Technical Support (TechSupport@cftc.gov).
• Verify that your phone number is not set up with a call-blocking feature. Phone numbers with this feature will not be able to receive calls from the Portal.


 Form 40 Questions

In order to file Form 40, please register as a Large Trader (LTR) on the CFTC Portal. Refer to the Register as an LTR FAQ for further instructions.

A CFTC code number will be required in order to complete a new Large Trader (LTR) account request. When the reporting trader was requested to submit Form 40, an email was sent that included the 9-digit code. If the code number cannot be located, please contact OCR Technical Support (OCRTechSupport@cftc.gov).

The Retrieval Code was sent via email. If you did not receive the message, please check your Junk, Spam or Clutter folders. If you do not see the message in these folders, please contact your network administrator and confirm that NOREPLY@portalmail.cftc.gov has been added to the safe sender list. A Retrieval Code is necessary to gain access to the saved draft. Please refer to the Where Do I Locate the Retrieval Code for a Draft Version of Form 40 FAQ for further instructions.


In order to make amendments to a Form 40 submission, a copy of the XML file is required. Please contact OCR Technical Support (OCRTechSupport@cftc.gov) for further assistance.



Please contact OCR Technical Support (OCRTechSupport@cftc.gov) regarding any question pertaining to Form 40.

Form 40 cannot be printed prior to submitting. You can submit the form, save the XML and save the PDF, and then print the PDF. If you find corrections, login to the Portal, load the XML, make the changes needed, and then resubmit the form.

 Form 102 Questions

 General Questions

Please refer to the Reset My Password FAQ for further instructions.

Portal accounts expire after 13 months of inactivity. Please contact CFTC Technical Support (TechSupport@cftc.gov) to have your Portal account reactivated. Please allow two business days for the review of expired Portal account requests to be completed.

The Portal supports the change of phone numbers only. Any other update requests should be sent to CFTC Technical Support (TechSupport@cftc.gov). To update your phone number, please refer to the How Do I Change My Phone Number FAQ for further instructions.

Please contact CFTC Technical Support (TechSupport@cftc.gov) to have your company added to the dropdown list.

Please refer to the How Do I Retrieve My Username FAQ for further instructions.

Please refer to the How Do I Change My Phone Number FAQ for further instructions. If you are unable to log in to the Portal, please contact CFTC Technical Support (TechSupport@cftc.gov).

The accounts between the SFTP site and the Portal are not currently linked. Any questions regarding the SFTP login and SSH keys will need to be directed to the FTP Support Team (FTPSupport@cftc.gov).

Please contact FTP Technical Support (FTPSupport@cftc.gov) regarding any questions about FTP files.

Please contact CFTC Technical Support (TechSupport@cftc.gov) to obtain an inventory of Portal account users associated with your company. Please allow up to four business days for your request to be processed.

The criterion is one individual email address per organization name (company name) and organization type (DCO, LTR, FCM, etc.). Additional Portal accounts may be requested using the same email address; however, the organization name and type must not be the same.

The Portal does not support extensions. Please register using a phone number that does not require the use of an extension.

Please contact CFTC Technical Support (TechSupport@cftc.gov) and include the name(s) of the account holder(s) you wish to have removed from your company’s account. Please allow two business days for removal of account users.

CFTC does not permit the sharing of Portal accounts. Each user must have an individual account using a first and last name.

The CFTC Portal supports the latest two versions of web browsers from these companies:
  • Google (Chrome)
  • Microsoft (Edge or Internet Explorer)
  • Mozilla (Firefox)


Passwords must meet the following minimum requirements when they are changed or created:
• Must have at least one lower case letter
• Must have at least one capital letter
• Must have at least one special character: ~ ! @ # $ % ^ & * _ - + = ` | ( ) { } [ ] : ; ' , . ? /
• Must be at least 12 characters long
Passwords must be changed at least every three months and cannot be reused.

Mobile devices are not currenlty supported.


For more information or help, contact CFTC Technical Support