Browser Support

The CFTC Portal supports the latest two versions of web browsers from these companies:

Google (Chrome)
Microsoft (Edge or Internet Explorer)
Mozilla (Firefox)

Technical Support

If you are experiencing technical difficulties or have a technical question, visit our Frequently Asked Questions page. If your question is not answered within the Frequently Asked Questions page, please contact Portal Support (TechSupport@cftc.gov).

Portal Services

The CFTC Portal is available at the following times to receive submissions:

Monday - Friday, 8:00 a.m. to 1:00 a.m. ET

Portal Support Hours of Operation

On critical submission days Portal Support (TechSupport@cftc.gov) operates at the following times:

Monday - Friday, 8:00 a.m. to 7:00 p.m. ET
Note: Critical submission days are as follows:
- September 25, 2019, 39.11(f)(1)
- October 24, 2019, 39.11(f)(1), 49.25(f)(3)
- November 09, 2019, 37.1306(d), 38.1101(f)(4)
- November 26, 2019, 39.11(f)(1)
- December 24, 2019, 39.11(f)(1)
- January 27, 2020, 39.11(f)(1), 49.25(f)(3)
- February 26, 2020, 39.11(f)(1)
- February 29, 2020, 37.1306(d), 37.1501(f)(2), 38.1101(f)(4)
- March 24, 2020, 39.11(f)(1)
- March 30, 2020, 39.19(c)(3)
- April 23, 2020, 39.11(f)(1), 49.25(f)(3)
- May 10, 2020, 37.1306(d), 38.1101(f)(4)
- May 26, 2020, 39.11(f)(1)
- June 23, 2020, 39.11(f)(1)
- July 24, 2020, 39.11(f)(1), 49.25(f)(3)
- August 09, 2020, 37.1306(d), 38.1101(f)(4)
- August 25, 2020, 39.11(f)(1)
- September 24, 2020, 39.11(f)(1)
- October 26, 2020, 39.11(f)(1), 49.25(f)(3)
- November 09, 2020, 37.1306(d), 38.1101(f)(4)
- November 25, 2020, 39.11(f)(1)
- December 23, 2020, 39.11(f)(1)

On all other business days Portal Support (TechSupport@cftc.gov) operates at the following times:

Monday - Friday, 8:00 a.m. to 6:00 p.m. ET

Email sent to TechSupport@cftc.gov will be answered within 24 hours, excluding weekends and holidays. Email sent outside of designated support hours will be answered within 24 hours from the start of the next business day.